Shipping policy

All orders ship within 1-3 business days of purchase.

All taxes & duties for USA and United Kingdom are included in the price.

 

SHIPPING TIME:

• USA & Canada:
  • When "In Stock": up to 5-10 business days
  • When "Pre Order": up to 14 business days
• United Kingdom: 5 business days
• Europe: visit our EU website https://poelle.eu/
• Rest of the world: 7 - 14 business days

If you just received a shipment notification please allow 1 to 6 working days for the tracking information to update.

 

WRONG ADDRESS:

We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation.

 

MARKED AS DELIVERED:

If an item is marked as successfully delivered by the domestic postal service in your country (e.g. USPS/Canada Post etc.) to the correct address provided upon ordering but has not successfully arrived you must contact the local post office and bring for us formal affidavit of a lost, stolen package or undelivered package. After that, we will endeavour to resend a replacement order to you.

This is left to the discretion poelle.com, however in this specific scenario we cannot issue a refund.

Please contact us ASAP so we can help at support@poelle.com . Each case is different so be sure to include all relevant information when contacting us.

 

IMPORT TAXES / REFUSAL OF PACKAGE:

We will not be responsible for any Duties, Taxes, or Customs fees on all countries, beside United States and United Kingdom.

If the order arrives at your country and...

• The customer refuses to accept the package
• No attempt is made in the country of destination to deliver the package.

We deserve the right to abandon the package(s) and will not be responsible for any refund.